Refund Policy – Truckiyard

Refund Policy

Last Updated: January 28, 2026

Application: Truckiyard Mobile Application

1. Overview

This Refund Policy outlines the terms under which refunds may be issued for services provided through the Truckiyard mobile application (“App”), operated by M Analytics Solutions and supported by MFACTURE ANALYTICS SOLUTIONS PRIVATE LIMITED.

By subscribing to or purchasing our services, you agree to this Refund Policy.

2. Subscription Services

Truckiyard offers digital software services including:

Vehicle management
Warehouse management
Expense tracking
Customer and vendor management
Logistics and transportation tracking

Access to these services may require payment of subscription or service fees.

3. Free Trial (If Applicable)

Users may evaluate the platform during the trial period at no cost.
No refund will be issued once a paid subscription begins after the trial ends.

4. Refund Eligibility

Refunds may be considered only under the following circumstances.

Eligible Cases

Duplicate payment or accidental multiple charges
Technical issues preventing service access for an extended period caused by our platform
Incorrect billing amount charged due to system error
Subscription cancellation within 7 days of first payment may be considered only if the user has not actively used paid operational features or exceeded normal trial/evaluation usage.

Non-Refundable Cases

Partial usage periods
Change of mind after purchase
Failure to use the service
User dissatisfaction unrelated to technical malfunction
Account suspension due to violation of Terms & Conditions
Delays caused by internet/network/device-related issues outside our control
Implementation, onboarding, setup, customization, or training fees are non-refundable once services have commenced.

5. Subscription Cancellation

Users may cancel subscriptions at any time.
Cancellation stops future renewals.
Access to paid features continues until the current billing cycle ends.
No partial refunds are provided for unused subscription periods unless required by law.

6. Refund Processing

Approved refunds will be processed to the original payment method used during purchase.
Refunds are typically processed within 7–14 business days depending on the payment provider or bank.

Processing times may vary based on banking or third-party payment gateway procedures.

7. Payment Gateways

Payments may be processed through secure third-party payment providers. We are not responsible for delays caused by banks, payment gateways, or financial institutions.

8. Abuse & Fraud Prevention

We reserve the right to deny refund requests in cases involving:

Abuse of promotional offers
Repeated refund requests
Fraudulent activity
Violation of platform policies

9. Changes to This Policy

We may update this Refund Policy periodically. Updated versions will be posted within the App or website with a revised “Effective Date.”

Continued use of the service after updates constitutes acceptance of the revised policy.

10. Contact Us

For refund requests or billing-related inquiries, contact:

MFACTURE ANALYTICS SOLUTIONS PRIVATE LIMITED
Unit-5(A), Ground Floor, SDF Building,
Kinfra Advanced Technology Park, Ramanattukara,
Kozhikode, Kerala – 673633

Official Contact: +91 9381 525 252
Sales: +91 8891 900 365
Email: sales@truckiyard.com